Expected seamless support but ended up figuring much myself
I expected the support and communication during my use of WFHI to be seamless and guiding, but the actual experience required me to work out a significant amount on my own. The telephonic support was polite and generally willing to help, but sometimes the advice was too generic, leaving me needing to troubleshoot independently. The training materials covered many points, yet for daily operational questions, I often found myself turning to trial and error rather than direct support guidance. At times, the automatic updates introduced small changes that were not clearly communicated, and I had to adjust without assistance. Despite this, the calling tools and dialer worked adequately once I got things set up, which was encouraging. Sign-up and payment processes were clear, so I appreciated that part. All in all, the level of support was less proactive than I had hoped considering the complexity I encountered.