Expected seamless setup but ongoing hassle too
My initial setup of the WFHI software went pretty smoothly and faster than I had imagined, so credit there for the sign-up and onboarding process. Getting through the training modules was straightforward and gave me a good grasp of the calling tools and database features. However, what I wasn’t prepared for was how much ongoing manual effort would be needed. Automatic updates did help in some respects but also introduced unexpected changes that required constant adjustments on my part. The dialer behaved well at first but then experienced intermittent glitches that I had to troubleshoot myself. While telephonic support was available, relying on it for every small issue felt inefficient compared to having a stable platform to begin with. The payment and invoicing followed expected norms and were hassle-free, thankfully. All told, I anticipated that once the onboarding was complete, most of the work would be done and I could focus fully on my remote workflow. That hasn’t been the case because maintaining access and functionality on an ongoing basis demanded more time than I expected. This mix of a good initial setup contrasted somewhat sharply with the need for regular fixes limits my overall satisfaction with the software.