Expected seamless setup but faced mishandling
I had quite high hopes for the sales and pre-purchase support based on initial descriptions, but my experience was largely disappointing when things went wrong. At one particular moment, when I faced an issue with invoicing, I expected prompt and clear guidance, but that just didn’t happen. The help I received was vague and slow to arrive, leaving me guessing how to proceed for quite some time. Apart from that, the initial sign-up process seemed okay and I did manage to access the dashboard without much trouble. However, when I wanted to explore the calling tools and the dialer features more deeply, there were complexities that weren’t well explained upfront and no immediate assistance was available. The lack of clear communication left me feeling uncertain about how to rely on the software confidently, which was frustrating. While I can say the training materials were accessible, I expected better handling when problems arose, which sadly was not the case.