Expected seamless onboarding but faced multiple setbacks
I expected the training and onboarding to be straightforward and supportive, especially if something went wrong. But the experience turned out quite the opposite. For one, when I encountered a technical glitch during the database setup, the guidance on troubleshooting was very limited. The instructions provided weren’t clear enough to resolve the issue independently. Then, the onboarding flow didn’t handle errors gracefully—it often required restarting steps without any clear explanation. Moreover, the telephonic support didn’t offer much help either, often providing generic advice unrelated to the specific problems I faced. This made progressing through the training modules slower and frustrating. The lack of a robust system to manage mistakes or unexpected hiccups meant I spent more time figuring things out on my own than learning the intended workflows. What I had hoped was an interactive, hands-on program turned into a series of dead ends that made continuing difficult. Since the invoicing and payment processes went fine, it was particularly disappointing that the training didn’t reflect the same level of user consideration and support, leaving me overall dissatisfied with this aspect.