Expected seamless onboarding but ended up needing continuous help
I expected the training and onboarding to be straightforward enough that I wouldn't require repeated assistance in the future, but that wasn’t the case. The initial sessions were detailed, yet when working independently later, I frequently found myself confused by the dialer settings and how the database needed to be updated alongside the software’s automatic updates. The instructions weren’t comprehensive enough and often assumed prior knowledge I didn’t have. Even setting up the invoicing and understanding the payment flow required multiple requests for support. I thought after completing onboarding, I could manage most tasks, but continuous help was necessary whenever something went wrong or changed. This meant I didn’t feel confident to proceed alone and expect this to improve without external guidance. It’s frustrating when you invest time and expect fewer hurdles but end up needing same level of help again next time you use the platform or tools.