Expected seamless guidance, got mixed order
I expected the training and onboarding to follow a clear, logical sequence, but that was not entirely the case. The initial steps started off well with straightforward software introduction, but soon the order became confusing. Certain modules seemed out of place, and I had to jump back and forth between lessons to understand the workflow properly. The dialer tool setup should have been introduced earlier, but it arrived much later in the training sequence which tore apart the continuity in my learning. I also noticed that the database training came after the calling tool explanation, which felt backwards since you need to manage data first before initiating calls. While the trainers were knowledgeable, the way the steps were laid out didn’t feel intuitive or sensible. It was frustrating because I wasted time figuring out the correct order myself instead of following a smooth path. Additionally, the invoicing and payment process training was a bit rushed compared to other parts which decreased my confidence. Overall, the training had some useful points but the lack of coherent sequencing made it hard to grasp everything efficiently. I would have preferred a curriculum that respects the natural order of workflow setup rather than skipping around.