Expected seamless, got a bit clunky
Starting off, I was really hoping this would be an upgrade from the other remote workflow software I'd used before. The sales pitch made it sound simple and dynamic, but after using the platform, it felt less intuitive than what I was used to. The onboarding process dragged on more than anticipated, which was frustrating because the previous product's setup was smooth and quick. On the plus side, the calling tool was decent and reliable, which was good enough for the most part. But the database feature seemed lacking in customization compared to before. I’m still on the fence though, maybe I expected too much, or maybe the training needs adjustment. I’m a bit unsure if this will replace my current system fully, as it felt like a step sideways rather than forwards.