Expected round-the-clock support but got limited hours instead
So, I was expecting support to be available whenever I needed it, given I work odd hours sometimes. But sadly, their support seemed to operate only during fixed office times, which really caught me off guard. I messaged quite a bit after my usual work hours and found no one was available on the phone or chat. The onboarding flow was fine, and the software itself seemed decent, but this limited support window just didn’t fit with my schedule. I guess if you’re someone working typical 9-to-5 hours, it might be okay, but for me it was frustrating because I had to wait till the next day to resolve some issues. It felt a bit disconnected from what I actually needed to keep working smoothly. Overall, while the training was helpful and the communication polite, the availability wasn’t what I expected and slowed me down more than once.