Expected responsive support, got frustration instead
I had a lot of hope when I signed up for the WFHI training program because I thought their team would be responsive and ready to help throughout the onboarding. Initially, I joined the introductory session promptly, expecting quick replies and active guidance on how to use the dialer and calling tools. However, my emails and calls to the telephonic support often went unanswered or delayed by many days. When I finally got through, some of the answers were vague and didn't really clear up my confusion about using the database feature properly. The software updates seemed to break some workflows temporarily, and I struggled to find timely help. The invoicing and payment experience was okay, but it was overshadowed by the poor responsiveness during training. I was looking for a smoother onboarding journey with proactive assistance, but instead I ended up stuck at several points and feeling quite frustrated. Overall, the training experience did not live up to what I expected based on initial promises.