Expected responsive support, got frustration
I started with quite high hopes for the onboarding training, expecting someone would be around whenever I had questions or needed help moving through the steps. But honestly, the response times felt painfully slow, and it was hard to get any clear answers when I reached out. It felt like the people handling the training were stretched thin or maybe not fully prepared for all the questions that come up during setup. I kept going back and forth, trying to clarify details but ended up just circling around the same issues. It was frustrating because I expected a smoother experience based on what was explained before signing up. In the end, I was left feeling that the process didn’t live up to what was promised or expected. It wasn’t just the slowness—it was also that nobody seemed eager enough to guide me properly through the onboarding. So yeah, I feel like I wasted some time waiting for a kind of support that was never really there.