Expected responsive attention, but mostly was left waiting
I had fairly high expectations for the sales and pre-purchase support, particularly hoping for quick and clear responses given the importance of understanding the software features well in advance. While there was one specific instance where I received a prompt call that addressed a key question quite thoroughly, the rest of the experience didn’t match that level of attentiveness. After that, my emails and calls often went unanswered for longer than I expected, which was frustrating and made me unsure about committing confidently. I was hoping for consistent communication where I felt valued, but instead, there were moments of silence and vague answers that left me uncertain. The sign-up process itself felt like it lacked clear guidance, which added to my hesitation. Overall, the level of responsiveness I anticipated before buying the software did not entirely materialize, and while the one helpful call was a positive highlight, it wasn’t enough to offset the mostly patchy follow-up I encountered. This mismatch left me feeling a bit let down when comparing expectations to reality.