Expected ready help, got more self-learning
I signed up expecting a smooth ride with the training and onboarding, given what was outlined initially. But soon I realized that while the software had a lot of potential, much of the learning curve was on me. Although the training modules covered basics, I had to figure out many practical issues, especially with the calling tools and the database, on my own. The automatic updates sometimes changed the interface unexpectedly, which was confusing without prior warning. Telephonic support was available but often felt generic and not very detailed, making me rely more on trial and error. The invoicing and payment process was straightforward and neat, which I appreciated amid other challenges. I expected clearer guidance and more proactive assistance. Frankly, I was ready to dedicate time, but the need to puzzle through the features independently was more than I anticipated. It’s a warm and polite system, but I would have preferred a bit more handholding to reach proficiency in a shorter time.