Expected quickness, got some repetitive steps
I was hoping for a more streamlined sales and pre-purchase process based on the preview material and initial communication. What actually happened was that I encountered some repetitive explanations and waiting periods during sign-up and when inquiring about the training options. While the overall experience was positive, and the staff were courteous and somewhat helpful, I expected a bit smoother flow without having to juggle the same clarifications multiple times. On the plus side, the invoicing and payment process went well and didn't cause delays, which was good. The telephonic support was available and willing to answer my questions, though sometimes I found myself repeating my queries because the previous answers were not fully clear. Still, the software itself works well and the training is useful once you get into it. The main difference was between what I expected to be a quick resolution of all pre-purchase issues and the reality of some redundant discussions and waiting. Overall, I’m glad to be using the software, but a more efficient pre-purchase communication would be appreciated.