Expected quicker support but was met with delays
I had higher expectations when it came to the responsiveness of the training and onboarding team. The signup and access part was smooth, yet when I reached out for assistance on the more complex features like the dialer settings and database usage, the replies were slower than I expected. I had imagined I would receive prompt guidance to clear all my doubts, but instead, the lag in feedback forced me to spend additional time troubleshooting independently. The telephonic support was at times hard to get promptly, which was frustrating because I had pressing issues regarding automatic updates and their implications on my workflow. I understand that complex software can have occasional delays in helpdesk replies, but the imbalance between what I expected and what I actually got made me question how much they prioritize onboarding support. The invoicing and payment processes were adequately explained, so that part did meet my expectations. Overall, while the technical side of the software seemed fine, the communication and responsiveness from the support team were a letdown for me.