Expected quicker support but still mostly satisfied
I had gone into the WFHI support experience hoping for quick responses since telephone assistance was advertised as priority. My expectation was that any call would be quickly addressed without having to explain my issue repeatedly. It turns out the reality was a bit different. On a few occasions, I did experience some waiting, and sometimes I needed to repeat details for different support agents. It was not overwhelming, but it did slow down my workflow more than I had expected. Still, the team was generally courteous and professional, and I appreciated that after one call they followed up with a message summarizing helpful points. So while it wasn’t the seamless experience I hoped for, the communication was good enough that I didn’t feel frustrated overall. I could see the potential for smoother waiting times and fewer repetitive explanations, though, which would make this a stronger service.