Expected quicker support but steady communication overall
I approached WFHI’s support and communication expecting a relatively quick start with the software, but the reality was a bit more mixed. The initial help I received through telephonic support was friendly and competent, though it took a bit longer than I anticipated to fully understand the dialer and database functions. I was hoping for a more immediate resolution when I first signed up, but onboarding involved some waiting and back-and-forth that slowed my progress. Still, the ongoing communication was clear and consistent, which made the process manageable even if not lightning fast. The invoicing and payment process was clear and operated smoothly, which I expected and appreciated. My only reservation is that the setup period was more drawn out than I originally thought it would be, but looking back, it helped me get a better grip on the software’s capabilities. So overall, the support met my needs adequately despite a slightly slower than expected start.