Expected quicker support, but got a bit lost in it
It took me quite some time to find the information I was actually looking for with WorkFromHomeIndia's support team. I expected answering the queries about the dialer and database features would be straightforward, but it felt like I had to repeat myself several times. The telephonic support was polite but sometimes seemed stretched thin or not fully familiar with certain features especially around training onboarding steps. I was hoping for quicker resolution or at least immediate advice on the automatic updates that had puzzled me a bit. Some emails went unanswered for hours which added to the frustration. While the invoicing and payment process was clear and quick, the follow-up support struggled to keep pace. I expected a more seamless communication flow overall since the software itself seems well-designed. It isn't that the support was bad — it was okay — but it didn’t quite meet what I thought I would get based on the initial promises or website info. Finding reliable answers felt like a slow, tedious process. Not sure if I want to go through all this again anytime soon.