Expected quicker support but faced delays
I had hoped the telephonic support would promptly resolve the issues I encountered, especially when the dialer was glitching during calls. Based on the onboarding training, I expected a responsive communication system that could quickly guide me through technical hiccups. However, when I actually reached out, the help was slower than anticipated and required multiple follow-ups. While the software updates happened automatically, they did not seem to fix the immediate problems I reported. The database feature was stable, which was a plus, but the overall support experience felt lacking compared to what was promised in the initial materials. Waiting on hold and repeating my concerns was frustrating because I had imagined a more streamlined support process. Compared to other products I've tried, this one fell short in handling mishaps effectively. Though the staff was polite, I expected more efficiency in communication and resolution during difficult moments.