Expected quicker support but ended with prolonged waiting and repetition
I had expected that when I reached out for assistance, especially about the dialer and database integration queries, the support process would be fairly smooth and efficient. Unfortunately, this was not fully the case. Initially, the waiting times on calls were longer than I had expected, sometimes forcing me to hang up and try again later. When I finally got connected with a representative, I often found myself having to explain my issue multiple times, as the first person seemed to only have limited information. This back-and-forth caused delays in getting my software running as expected. Although the team eventually resolved the problem, the experience felt unnecessarily drawn out compared to the initial promise of responsive help given during onboarding. It made me question whether the support would have met the basic expectations for an efficient workflow environment I had hoped for.