Expected quicker support, actual response was disappointing
I had fairly high expectations about telephonic support responsiveness, but unfortunately, the reality was quite underwhelming. I called multiple times with questions about software functionality and database issues, yet the wait time before getting any help was lengthy. When finally connected, the support team was polite but seemed overwhelmed and slow to provide concrete solutions. I expected a bit more urgency given the paid service nature and the importance of smooth workflow management. Contrast that to the WFHI promises of priority assistance, the support felt inconsistent and lagging. One positive was that when problems were addressed, they were generally resolved satisfactorily. However, the delay in getting to that point repeated several times. I hope the support system improves because good communication is crucial when running remote operations. As it stands, the support experience did not meet my expectations.