Expected quicker start, got stuck initial phase
At first, I figured signing up and getting all set to run workflows remotely would be fairly immediate, but the initial setup took considerably longer than anticipated. The sales process promised a smooth onboarding, but the reality was more frustrating. Although the software and dialer themselves did the job once started, the delay in getting through sign-up and payment confirmation slowed me down a lot. The training materials were adequate but not enough to speed up the process. I wouldn't say the features didn't work, because once operational, the database management and automatic updates were solid. However, the time spent stuck waiting for invoicing issues and payment validations made it tough. The expectation was a seamless transition into remote work, but the early pace was far from that. Support was helpful when contacted but not able to resolve the bottlenecks quickly. So, while it ultimately did what was needed, the gap between what was promised and delivered at the start was disappointing.