Expected quicker start, got fair setup time
You promised a quick start with your software training and support, but in reality, it took me a bit longer than I expected to get fully up and running. The initial sign-up and payment process was simple enough, and the invoicing showed up quickly without confusion, which was good. However, the onboarding flow, especially around the dialer setup and integrating the calling tools with the database, felt more drawn out than I anticipated. It took several calls to your telephonic support to sort out small issues that I had hoped could be resolved faster. The automatic updates did work well and didn’t disrupt my workflow, which was a relief because I was concerned about potential downtime. Overall, I expected to be using all features smoothly within a couple of days, but it stretched to nearly a week due to the onboarding complexity and waiting times for priority assistance. While the training materials were thorough, the pacing didn’t align entirely with how quickly I wanted to be productive. I appreciate your support team’s efforts, but smoother coordination between training and technical aid might speed things up. So, your actual timeliness was steady but fell a bit short of what I hoped for when I signed up. Still, I am satisfied enough to continue learning and appreciating the software features you have developed.