Expected quicker start, but some patience needed
My experience with the sales and pre-purchase phase was a mix of positives and negatives. On the one hand, the staff were attentive and answered my queries reasonably well. The information about the software’s features and the training options was fairly comprehensive. However, it took longer than I expected to actually get started after signing up. The onboarding and initial setup process felt somewhat delayed, and I had to wait for telephonic support a bit longer than I would have liked. At least the waiting wasn’t frustrating, as the support eventually helped sort out the basic configurations. I did appreciate the billing and invoicing system—it worked smoothly and was straightforward. Still, it felt like the overall journey from sign-up to active use could be faster. A quicker start would have made a better impression on me, as otherwise the process was quite average, even if nothing particularly bad happened.