Expected quicker start but overall experience remains positive
When I signed up and went through the invoicing process, I expected to be able to start using the software within a very short timeframe. However, there was a delay in accessing full features that was a bit longer than I anticipated. This created some frustration as I had to wait a few extra days beyond my planned schedule. Nonetheless, once the setup was complete and I had attended the training modules, I found the software to be fairly intuitive and well-supported. The dialer and calling tools worked efficiently once I got the hang of them. I thought more of the process, especially payment and onboarding, would be automated to speed up the start, but manual checks seemed to extend it. Despite this, the communication during these delays was polite and clear, so I didn’t feel left in the dark. Overall, the experience ended on a positive note, though improvements to reduce wait times would be welcomed.