3 out of 53 of 5Verified customerSupport and communication
Expected quicker start but experienced delays
When I signed up for WFHI, my expectation was that I would be able to get the software and call tools up and running promptly. Unfortunately, the onboarding process took longer than I had anticipated. The automatic updates, while useful once finally implemented, did not kick in immediately, causing some initial disruption. I found the telephonic support helpful but sometimes slow to respond, which compounded delays. On the positive side, once everything was in place, the database feature integrated well with my workflows, and the dialer function was reliable. However, the time it took to get to that point was frustrating. I believe clearer communication regarding timelines and what to expect would have improved my experience significantly.