Expected quicker start but encountered delays
I was hoping that getting set up with WFHI's software and services would be a straightforward process, allowing me to begin smoothly with managing remote workflows. Unfortunately, it took much longer than anticipated to get the essential tools, like the calling dialer and database, fully operational. Although the software features themselves seemed well thought out, the onboarding flow felt slower and less efficient than I expected. The telephonic support was helpful when I finally reached someone, but waiting for assistance was frustrating and did not meet my expectations based on the company's promises. Payment and invoicing were handled fairly well, and I appreciated that aspect being clear and timely, but it wasn't sufficient to outweigh the early difficulties. I also noticed that automatic updates on the platform sometimes introduced changes that required relearning certain aspects rather than making things easier. Overall, the process of getting everything up and running left me feeling that my hopes had not fully been met. I recognize that there were some positive aspects, like the billing system and eventual support help, but they were not enough to fully compensate for the slow ramp-up. For anyone considering the software, I would suggest readiness for a longer setup time and some room for improvement in initial communications.