Expected quicker setup than what I got
Honestly, when I signed up with WFHI, I expected to start using the software fairly quickly, but that wasn’t really my experience. The sign-up and payment processes were smooth enough, that part was fine. However, when it came to onboarding and getting the training properly, the wait was quite longer than I anticipated. I expected to be able to jump into the calling tool and dialer right away, but the setup and processes took more days than I thought they would. The database integration also took more time to be ready for my workflow, and updates sometimes disrupted the routine unexpectedly. The telephonic support was available, but often I had to wait to get adequate answers, which stretched the timeline further. Overall, while I get that some delays might be natural, you should aim to streamline the onboarding and training part to meet new users’ expectations better. The workflow is promising once set up, but I feel the process to get there could definitely be faster. You’re doing okay, but don’t overlook how important those first days and weeks are for new customers.