Expected quicker setup but ended up waiting too long

Expected quicker setup but ended up waiting too long

I initially thought the onboarding process would be smooth and fast because the sales staff gave that impression during pre-purchase talks. However, actually getting the software up and running took way more time than I expected. The dialer connection had issues and training sessions were spaced too far apart, which delayed my progress significantly. Support was responsive but the lag between responses felt longer than promised. The payment and billing process was the least problematic part of the experience. I wanted a quick start since my work depends on remote tools, but the setup duration didn’t match my expectations based on what was communicated earlier.