Expected quicker responses, got slower pace instead
I joined with the expectation that the support team would be quite responsive, especially during the pre-purchase queries and onboarding phase. Initially, I had several questions about the invoicing process and the software's integration with calling tools. Despite reaching out multiple times via phone and email, the responses I received were slower than I had hoped. It felt like there was a disconnect between what support promised and what was delivered. While I appreciated that eventually the issues around the dialer setup were addressed, the communication lag was frustrating. I expected a bit more warmth and proactive follow-up, especially since this is a paid service. Automatic updates were mentioned to be seamless but I faced a few interruptions that were not promptly clarified. Signing up and making the first payment was straightforward, so that part was fine. However, the overall pace of support under-delivered compared to my expectations, which I felt could be improved to match the value proposition of the software.