Expected quicker responses, got mixed timing
I had some clear ideas about how responsive the team would be when I signed up for the software and training, hoping for instant answers especially during the onboarding stage. However, while the initial replies were quick, there were moments, especially when I tried to get detailed help with setting up the dialer and database features, where responses lagged longer than I expected. The onboarding flow itself was somewhat helpful, but the inconsistency in communication made it harder to trust I had full support when needed. So, overall, my experience reflects a mix: some parts of the support system worked fine, but other times, I felt a bit left hanging mid-setup. This has left me feeling neutral about how smooth the early stages felt because of that unpredictability. I appreciate the effort, but I expected steadier responsiveness based on their initial communications during pre-purchase discussions.