expected quicker responses, got delays instead
Going in, I thought the telephonic support would be quick and responsive to help with my setup challenges, but that wasn’t the case. In theory, having a support line available sounds perfect for getting help when stuck, but I found the waiting times quite long and the answers a bit generic. On the other hand, the training materials were reasonably clear, which helped me navigate parts of the software on my own. That said, when a problem was more complex and needed human assistance, the gap between asking and getting an informative reply was frustrating. Hoping for a back-and-forth that could swiftly clear doubts, it felt instead like waiting for days without much progress. Also, the setup process kept changing slightly with ongoing updates that were not always well communicated, so I was left guessing. Ultimately, I expected more timely and specific support but the reality did not meet this expectation.