Expected quicker responses, got delayed calls
So, I was kinda hoping that getting help from WFHI support would be more straightforward, you know? Like when I had some queries about the calling tools and the dialer, I expected to get clear guidance fast. But honestly, it felt like I had to follow up multiple times to get even a basic answer. The support staff, when they responded, were decent enough but the waiting period made me less confident about resolving my issues quickly. I guess the training sessions were okay, but they didn't cover some details I was not clear about later during use. By the time I finished the onboarding, I wasn’t very sure if I fully understood all features or could apply them smoothly. It’s weird because the sign-up, invoicing and payment parts went fine and without hassle, so my expectations were higher for support too. Still, overall I feel like they could improve how they communicate because I ended up feeling that I was kind of on my own most of the time, and that made me doubt if I was making the right moves with the software. One good thing was the database tools worked fine after some experimenting, but yeah, that’s about it.