Expected quicker responses, found some delays
When I first signed up, I thought the support system would keep things moving smoothly, with minimal repeats or waiting. At times, that was true—the telephonic support team did help me through the initial setup for the database feature quite efficiently. However, I found myself repeating my issues multiple times because the different agents didn’t seem to have access to prior conversation notes. Sometimes, after waiting a while, I got transferred or had to call back later as issues escalated, which wasn’t ideal. This back-and-forth made me unsure if the software updates were fully integrated or if I was missing steps during the onboarding. It was a mixed experience because on one hand, the training materials were clear, and the dialer worked consistently; on the other, the communication delays and having to explain myself repeatedly took away some confidence. So, I’m torn between appreciating some fast problem resolution and feeling it could be better if support was less repetitive and more coordinated overall.