I expected a reasonably quick and clear response from the support team during the onboarding process

I expected a reasonably quick and clear response from the support team during the onboarding process

I expected a reasonably quick and clear response from the support team during the onboarding process, and mostly that was the case. The training provided clear instructions on setting up the database and using the calling tools, which helped me get started. However, when I encountered issues with some details in the dialer configuration, the telephonic support took longer than anticipated to respond at times. While the explanations were thorough once received, the delay in getting assistance slightly slowed down my progress. The sign-up and billing process was straightforward and well communicated, which I appreciated. In summary, I received the access and training I expected, but the responsiveness of support could be improved to better meet prompt expectations throughout onboarding.