When I began the onboarding process with WFHI’s training program, I anticipated that the support tea

When I began the onboarding process with WFHI’s training program, I anticipated that the support tea

When I began the onboarding process with WFHI’s training program, I anticipated that the support team would be quite responsive, given the promises in their initial communications. However, the reality was somewhat different. Initially, I completed the sign-up and tried exploring the software and training modules, expecting to get assistance quickly if stuck. It took over a day to get my first detailed response regarding the database feature, which felt slower than I had hoped. I called support to clarify some points about the dialer and calling tools, but it took multiple follow-ups before clear answers were provided. While the training materials themselves were decent and well-structured, the lag in communication made the early days more frustrating than expected. I can at least say that once I finally connected with the right support staff, the assistance was useful and thorough. Still, I imagine the onboarding could be smoother if the response times were improved.