Expected quicker responses day to day, but results varied
When I first got on the WFHI platform, support and communication seemed promising, but as days went on the experience became inconsistent. For instance, during one week I encountered a problem with the automatic update pushing while I was in the middle of calls using the dialer, and support helped me resolve it quickly over the phone which was impressive. But on other days, when I wanted assistance with the database feature integration, the telephonic support was either slow to respond or not available, which left me wondering about reliability across the board. The training sessions had also skimmed over some practical steps for tools I needed, so I felt like I was partially on my own sometimes. In general, I expected steady support day-to-day and got a mix instead. It’s not a fail, but not fully consistent either, which influences how effective my daily workflow is.