Expected quicker responses but still satisfied overall
When I first reached out to ask about the sales process and the software features, I expected the communication to be quite prompt and thorough. Initially, there was a slight delay in getting answers to some specific questions about the onboarding flow, which made me a bit hesitant. However, after that initial wait, the agents were quite responsive, providing clear explanations without rushing. The invoicing and payment process was straightforward too, matching what was outlined during the discussions. I really appreciated how the telephonic support was consistent and helped me navigate the dialer setup effectively later on. The automatic updates kept the software smooth, which meant I didn’t have to worry much about technical interruptions. Overall, while the start was slower than I had hoped, the responsiveness improved significantly and balanced out my experience. So, if you’re expecting immediate replies, it might not be perfect, but the quality of communication once engaged was definitely worthwhile. This makes me fairly confident about recommending their services to others considering remote workflow software.