Expected quicker responses but overall felt well supported
When I started the training, I was hoping for very prompt and thorough responses to my questions, considering the software's complexity. Most of the time, the people behind WFHI were responsive and clearly understood where I was coming from. They explained how to use the dialer and the database features adequately, though there were occasions when a delay in getting back to me slowed my progress a little. It was good enough to keep my confidence, and their tone was always warm and professional. For the most part, the training met my expectations in terms of content and support, just with room to improve for speedier replies. The onboarding was smooth, and their automatic updates helped keep me current with the software’s functions. Given that balance, I rate it positively but with a slight reservation about response times.