Expected quicker responses but onboarding was somewhat sluggish

Expected quicker responses but onboarding was somewhat sluggish

When I signed up, I hoped for a responsive onboarding experience with clear guidance. The initial training materials were okay, but the support team wasn’t very proactive when I had questions about integrating the calling tools with my workflow. It often took hours before I got a reply, which slowed down my progress. On the positive side, once the team did respond, their answers were generally useful, even if they weren’t very quick. I wished they had a more streamlined way to clarify doubts during the early setup because that phase felt stuck for me. Overall, it did the job eventually, but I expected communication to be more prompt and less of a waiting game in my early days of using the software and training sessions.