Expected quicker responses but faced delays instead
I had quite different expectations going into the support and communication aspect with WFHI. I imagined that whenever I had questions or needed assistance, I’d get relatively quick replies or at least some guidance on next steps. Unfortunately, that wasn’t really how it turned out. When I contacted their helpdesk or telephonic support, responses often took longer than I’d hoped, leaving me waiting around without clear updates. That slowed my progress and made some tasks feel more frustrating than they needed to be. To give credit where it’s due, when they did eventually get back to me, the support agents were polite and tried to be helpful even if the wait was longer than ideal. It just seemed like the overall responsiveness could be improved. Especially as someone not used to working fully remote, timely communication is critical for feeling confident. Otherwise, the training and software materials were okay, but the lack of prompt replies really affected my overall impression. I feel some improvements in support speed would make a big difference. For now, it’s a bit tough to rely on the team for quick answers during busy days, which is disappointing given what I was expecting at the start.