Expected quicker response but support was decent
Initially, I had fairly high expectations about the responsiveness of WFHI's telephonic support, hoping to get quick solutions. While the support team did answer my calls and queries with some care, the response times were not always as prompt as I had imagined. Sometimes it took a while to get through or to receive a clear explanation, which was a bit frustrating given that I wanted to maintain workflow continuity. However, once connected, the representatives were generally knowledgeable and patient in guiding me through the issues, which balanced the experience positively. The automatic updates also helped reduce the frequency of problems that required support, so the team was less burdened with simple fixes. Compared to my expectations, the support was decent if not exceptional, and the communication was clear though a bit delayed at times. Overall, I would say the responsiveness was acceptable but there is room for improvement, especially for users who rely heavily on quick support to keep their remote workflows operational.