Expected quicker resolutions but faced repeated delays
When I first reached out to their telephonic support, I hoped for swift and clear answers. Instead, I found myself repeating the same information over and over, which was quite frustrating. The wait times were longer than I anticipated, and often the agents seemed to need to put me on hold several times, prolonging the calls unnecessarily. On the bright side, there was at least one occasion where an update happened automatically without me having to push for it, which was a relief. Still, I expected a more streamlined communication flow based on the onboarding materials and the initial promises during sign-up. The invoicing process was straightforward enough, but that couldn't make up for the slow support interactions. I understand that complex queries might take some time, but this felt like an excessive amount of redundancy and waiting. The dialer's functionality was okay, though; it didn’t cause any trouble during my attempts, which I will admit was a positive in my otherwise underwhelming experience. Overall, the software itself seems competent, but the back-and-forth over the phone tests patience, and I wouldn't say the support matched my expectations from the outset. I hope they improve this aspect as it impacts the overall user experience significantly.