Expected quicker resolution but got slow support
I reached out to WFHI support expecting some straightforward assistance with the dialer setup. Initially, I was optimistic because the telephonic support promised priority help. However, it took quite a few calls and follow-ups to get the issue resolved. While the staff was polite and patient, the wait times between callbacks extended longer than I anticipated. The sign-up, invoicing, and payment process before all this was fine and clear, which I appreciated. Unfortunately, I am not confident I would avoid needing help if I encounter similar problems again because the initial explanations were not that thorough. The ongoing updates sometimes caused unexpected changes in the dashboard that I found difficult to understand without calling support again. The database feature seemed alright, but any small changes in the system required detailed assistance. Although I am grateful for the contact availability, the overall communication response speed could be improved. I had assumed that priority telephonic support meant faster, more effective troubleshooting but it felt like the process dragged out longer than necessary. Given this, I’d be cautious about relying on the support structure fully in the future even though the initial purchase and onboarding process was smooth. Hopefully, improvements here will come soon to match the rest of the software’s decent quality.