Expected quicker replies than I got
When I first reached out to ask about the features and setup, I thought I would get pretty quick and detailed responses from the sales team. They did get back to me, but sometimes it took a little longer than I expected to receive their answers. I was setting up the calling tools alongside onboarding, so having fairly prompt communication was important for me. The representatives were polite and tried to clarify my queries, but occasionally, I felt the information wasn’t as complete as I hoped, so I had to ask follow-up questions. On the plus side, after the initial period, the team's responsiveness seemed to improve, and the automatic updates to the software helped reduce my need to reach out as I was able to sort some things on my own. Sign-up and the invoicing process were straightforward enough, so I didn’t have any issues there. Reflecting back, my expectations were somewhat higher than reality, but once things got going, the support felt more consistent even if it started off a bit slow.