Expected quicker replies but got a mixed experience
I had hoped for quicker responsiveness during the sales inquiries as the initial conversations suggested prompt follow-up. However, while some emails were answered within a day, others took much longer and at times felt completely ignored. This inconsistency slightly undermined my confidence in the onboarding process. Yet, once I signed up, the actual software access was fairly smooth, and I appreciated that the sign-up process was straightforward with clear invoicing steps. The billing queries, though not immediately resolved, were eventually addressed with patience over the phone support. Overall, the experience did not fully meet my expectations regarding communication speed, even if other parts like invoicing and setup were reasonably effective. I am cautiously optimistic about moving forward but would have preferred a more uniformly responsive pre-purchase engagement.