Expected quicker replies but faced quite a delay
I had hoped to get fast responses from telephonic support after signing up, expecting a more seamless communication flow based on what was promised during training. Instead, the actual experience was slower with several wait times that felt longer than necessary. When I called for help with the dialer, the agent’s responses were polite yet delayed. Compared to other similar platforms I’ve tried, this felt like a downgrade. The automatic updates were smooth, which I will admit was handled well and did not cause interruptions. However, the billing inquiries took much longer to resolve than I expected, leaving me frustrated. I also found the database feature explanations lacking a bit of clarity on repeat calls. Support staff did try to assist but sometimes gave answers that weren't fully aligned with my questions, indicating a gap in either training or information flow. Even though there was an effort to be helpful, my overall impression is that support responsiveness needs improvement for better user confidence.