Expected quicker onboarding but got repeated steps and wait times
I went into the training and onboarding expecting a streamlined process based on initial descriptions. The sign-up and payment process was relatively straightforward as I anticipated, which was a relief. However, during the training, I encountered quite a bit of repetition, especially in the initial modules; some concepts appeared multiple times without adding new value. Also, the waiting time between certain training steps was longer than expected, which slowed down my overall progress. Telephonic support was available but sometimes involved delays before speaking to a representative, which was inconvenient at times. On the positive side, the automatic updates kept the software tools running smoothly throughout the sessions, and I liked that the database functionality integrated consistently with my workflow. The dialer and calling tools performed as described, though some minor glitches occurred occasionally. Comparing what I expected with what I received, the experience was okay but not as efficient as I hoped. The training relied on waiting and revisiting the same topics, which could frustrate someone trying to move faster. I think there is room for improvement in pacing and onboarding flow.