Expected quicker help but response was a bit slow
When I encountered some issues related to the dialer and database synchronization, I expected the support to step in quickly and resolve everything smoothly. Unfortunately, the telephonic support took longer than I hoped to get back to me, which caused some delay in my workflow. I had hoped for a more proactive approach once I reported the problem, but instead, it felt reactive and a bit scattered. The team was polite and eventually helped me with the problem, so I can’t say the support was bad overall. Still, I feel the handling of things going wrong didn’t fully meet my expectations based on what was promised during training. The steps to follow up on issues were clear enough, but the response speed made me consider alternatives. While I appreciate the training provided and the software features, I think the support system needs improvement to be truly reliable for urgent needs.