Expected quicker billing help than actually mila
Jab maine billing ke process start kiya, toh mujhe laga tha log jaldi respond karenge, par actual mein waisa nahi hua. Sign-up ke time sab clear tha aur invoice bhi timely mili, ye main appreciate karti hoon. Par jab payment issue hua, toh replies milne mein bahut time lag gaya. Support team se baat karne mein response bahut slow tha, mujhe laga tha zyada proactive help milegi. Training session ke baad bhi software ke updates aur dialer ke istemal ki samajh fully clear nahi hui. Database feature ko integrate karne mein bhi kuch confusion rahi, jiska solution turant nahi mila. Automatic updates ki wajah se kuch features change hue jo mujhe initially samajh nahi aaye, aur support uss waqt efficiently guide nahi kar payi. Billing aur payment process expected smooth thi, par samay me delay ki wajah se thoda frustrate zarur hui. Overall, billing mein thoda aur responsive hona chahiye tha.