Expected quicker answers but overall support was decent
When I signed up, I expected that telephonic support would be on the spot and they’d answer almost instantly. However, I found that at times there was a bit of waiting involved before I could speak to someone knowledgeable about the software tools. On the plus side, once connected, the agents were patient and explained everything clearly without needing me to repeat myself too often, which was reassuring. The training sessions were well structured, but I did have to revisit certain parts more than I had hoped to get a grip on some features like the dialer and database integration. I guess my expectation was for less back-and-forth, but the reality was a bit more drawn out, which might feel frustrating if you’re used to faster responses. Still, the invoicing and payment process was straightforward from the start, which saved me some hassle and definitely helped maintain my overall positive impression. I appreciate that the updates happen automatically too, so I didn’t need to worry about constantly checking for software patches. While not perfect, the combination of clear explanations and eventual resolution to my queries makes me feel that the support system is largely effective, just possibly a bit slower than I had anticipated before beginning.